Frequently Asked Questions
How long will it take for my order to ship?
Orders are typically processed and shipped within 3-5 business days. You
will receive a confirmation email with tracking information once your
order is on its way.
What is your return policy?
Due to the unique nature of handmade ceramics, all sales are considered
final. We do not accept returns or exchanges unless an item arrives
damaged. If your item arrives broken, please contact us within 48 hours
of delivery with photos of the damage and packaging so we can arrange a
replacement or refund.
Do you accept custom orders or commissions?
Yes, reach out via our connect page to discuss your idea!
Shipping Policy
We are pleased to offer flat-rate shipping to the following regions:
- North America (USA & Canada): €20
- European Union: €10
- Rest of World: €30
Shipping costs are calculated via our flat rate rubric at checkout based on your destination. Please note that international orders may be subject to customs duties or import taxes upon arrival in your country. These fees are the responsibility of the buyer.
All packages are carefully packed to ensure safe transit. We primarily use recycled or biodegradable packing materials whenever possible.